Pelican Lookout
Privacy Policy.
This policy explains what information may be collected when you use the Pelican Lookout website, send an inquiry, or continue into the booking process.
Scope
This Privacy Policy applies to information handled through the Pelican Lookout website, including information you submit through a contact or stay inquiry form and information associated with your use of the website.
When you continue from this website into a third-party booking, reservation, or payment service, that provider may process information under its own privacy terms in addition to this policy.
Information we collect
The information received depends on how you use the website.
Information you provide
- Name
- Email address
- Phone number, if provided
- Preferred stay dates
- Guest count
- Questions or messages you send
Booking-related information
A booking provider may collect information needed to search availability, create or manage a reservation, process payments, prevent fraud, and communicate about the stay.
Technical information
Hosting, security, and other website services may process standard technical information such as IP address, browser or device information, request logs, and similar operational data.
How we use information
Information submitted through this website may be used for legitimate property and guest-service purposes, including:
- Responding to stay inquiries and questions.
- Helping with requested dates, guest count, and stay planning.
- Supporting booking and reservation-related communication.
- Operating, maintaining, and protecting the website.
- Preventing spam, fraud, abuse, or security problems.
- Complying with legal obligations when required.
Information submitted through the inquiry form is not intended for unrelated marketing unless separate consent is provided.
Booking services
Pelican Lookout may use third-party technology to provide availability, reservation, and payment functionality. When you interact with those booking features, the applicable provider may process information required to provide its services.
Depending on the booking flow, this may include contact, reservation, transaction, device, IP address, and usage information. The provider's handling of that information is governed by its own privacy documentation and service terms.
Sharing information
Information may be shared or made accessible only when reasonably necessary to operate the website, respond to an inquiry, support a reservation, process a transaction, protect the website, or comply with applicable law.
- Website hosting, email, security, and technical service providers.
- Booking, reservation management, and payment service providers.
- Professional advisers or service providers when reasonably needed.
- Authorities or other parties when disclosure is required by law or necessary to protect legal rights and safety.
Data retention
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, managing reservations, maintaining business records, resolving disputes, protecting the property or website, and meeting legal or accounting obligations.
Retention periods may differ depending on the type of information and the service involved. Third-party providers maintain information according to their own policies and legal obligations.
Security
Reasonable administrative and technical measures may be used to help protect information handled through the website. The inquiry form may also use security checks intended to reduce unauthorized or automated submissions.
No website, email system, or internet transmission can be guaranteed to be completely secure. Do not send payment-card details, passwords, government identification numbers, or other unnecessary sensitive information through the general contact form.
Your choices & privacy rights
Depending on where you live and the law that applies, you may have rights concerning your personal information, such as requesting access, correction, deletion, or information about how it is handled.
Requests concerning information handled directly through this website can be submitted through the Contact page. Requests concerning information controlled directly by a third-party booking or payment provider may need to be submitted to that provider.
Children's privacy
The general inquiry form is intended for people arranging or asking about a stay. The website does not intentionally request sensitive personal information from children through that form.
If you believe a child has submitted personal information through this website without appropriate permission, please contact us so the matter can be reviewed.
Updates to this policy
This Privacy Policy may be updated when website features, booking services, data practices, or legal requirements change. The "Last updated" date at the top of this page identifies the current published version.
Contact us
For questions about this Privacy Policy or information handled directly through the Pelican Lookout website, use the Contact page.
Looking for booking terms?
Reservations, payments, cancellations, property use, and other booking terms are covered separately in the Terms & Conditions.